Questions, I have a few
Bloggers, if you’re involved with a brand initiative that includes posting a badge on your blog, which you agree to do, do you think the PR company should maybe let you know that you are now no longer part of the program and that you should take the badge off of your blog? Is this bad PR/customer service? Is it up to me to figure out that I’m no longer involved via tweets from other bloggers? GRRR. (note: this is not about not getting ‘stuff’ – I could care less. And the badge is now gone.)
When shopping online recently at a store closing down sale, I put two rain coats I really wanted for the boys in my cart, and then threw in something for the baby for fun. I then received a package that only contained the baby item with an apology note and a gift item added, and yet I was charged the full amount. I tried to contact the company, only to have their contact email bounce back and find their website already closed down. So I opened a PayPal dispute to explain that if I had known the rain coats weren’t available, I wouldn’t have even placed my order for the baby item. I asked for a substantial but not total refund, despite the fact I didn’t even really want what I had paid for. My response was a refund of about 60% and included this: We can not issue refunds for items sent that you bought but didn’t kinda want??. GRRR. I feel quite unsatisfactory about this, but as the company was closing, I felt I had little recourse and accepted the refund. And I feel like that was bad customer service – like I should have known there was no rain coats either when I placed my order or before she sent it. What do you think?
Who traded my happy sleeping baby with a changeling who screams the house down at 4am? GRRR.
Why have my older kids decided to stage a mutiny and where can I send them to live for the next 12 years? GRRR.
This is what’s grating on me. Besides, you know, the major woes of the world, which are slightly more significant than my little problems. How’s your week going?